K-Service Logo

World-class service. Anywhere. Anytime.

Die intuitive Bedienung: Einheitlich und trotzdem individuell

Einheitliches Bedienkonzept der aktuellen Generation auch im ParkPro. Ein Joystick ermöglicht die intuitive aber auch individuelle Steuerung im Parkbau. Im ParkPro können die Tasten frei mit Funktionen belegt werden – sowohl die Funktionstasten am Armrest als auch der Joystick. Individuell sind dabei 4 Fahrerprofile abrufbar.

Flexibel und Präzise

Einheitliches Bedienkonzept der aktuellen Generation auch im ParkPro. Ein Joystick ermöglicht die intuitive aber auch individuelle Steuerung im Parkbau. Im ParkPro können die Tasten frei mit Funktionen belegt werden – sowohl die Funktionstasten am Armrest als auch der Joystick. Individuell sind dabei 4 Fahrerprofile abrufbar.

Zusatzgeräte für Profis

Einheitliches Bedienkonzept der aktuellen Generation auch im ParkPro. Ein Joystick ermöglicht die intuitive aber auch individuelle Steuerung im Parkbau. Im ParkPro können die Tasten frei mit Funktionen belegt werden – sowohl die Funktionstasten am Armrest als auch der Joystick. Individuell sind dabei 4 Fahrerprofile abrufbar.

K-Service Logo

Service from the people who know your PistenBully best: Kässbohrer’s service knows virtually no limits. From the Arctic to the Alps to Antarctica—we’re there, even in the most remote corners of the world. We provide expert maintenance and fast, hassle-free solutions to any problem. Naturally, that includes your ski area too.

Our Maintenance Packages

Count on us
when it matters most.

With K-Service, you get flexible and fast solutions to keep your operations running. Whether you need help with maintenance, repairs, or software—we’re always here for you.

PistenBully Ersatzteilbox
24/7 Pickup Lockers

Our 24/7 pickup lockers at our service locations let you collect spare parts anytime—completely independent of business hours. With a simple PIN code, you have round-the-clock access to the parts you need, so you can get back to work without delays. No waiting. No downtime. Just fast support when you need it most.

Your benefits at a glance

  • 24/7 availability: Pick up parts anytime—even outside normal hours
  • Rapid provisioning: Parts are stocked and ready for quick pickup
  • Maximum reliability: Availability = travel time × 2, for fast spare part supply
Emergency Hotline

Vehicle breakdown or failure? No problem! We’re here to help immediately—with the right diagnosis, the spare parts you need, or even an on-site technician. This keeps your downtime to a minimum and ensures your operations continue running smoothly. Whether it's technical questions, spare part orders, or service calls—we’re always just one call away.

Your benefits at a glance

  • Free service hotline
  • Fast support: Assistance in 93% of cases within 24 hours
  • Cost savings: Avoid downtime costs of up to €1360/day
  • Available from early to late: Reachable from 6 AM to 10 PM, Monday to Sunday
Service-Kits

Our service kits include everything you need for specific maintenance tasks—from filter replacements to pump overhauls. Each kit comes with all the required materials, so nothing gets left out. This allows you to perform maintenance quickly, efficiently, and without delays.

Your benefits at a glance

  • Complete solution: Everything you need in one service kit
  • Preconfigured kits: Precisely matched packages for specific maintenance tasks
  • Reliable availability: Fast and dependable delivery, right to your location
  • Custom Programming

    Our specialized programming customizes your vehicles to perfectly match your operational needs. With tailor-made solutions, we expand your machine’s capabilities and boost efficiency. Whether it's a mat roller or a snow blower—we offer simple, precise adjustments designed specifically for your operation.

    Your Benefits at a Glance

  • Custom configurations for mat rollers and snow blowers
  • Easy installation: Software is installed by a technician or remotely via the Combox
  • Flexible setup: Expandable with additional outputs (Rio or Axiomatik)
  • Cost-effective options: Axiomatik with 2 outputs and 5A – ideal for simple applications
  • More power: Rio with 5 outputs and 16A, ideal for more demanding setups
  • PistenBully Check Up

    Customers can have their PistenBully inspected before the winter season and receive a repair recommendation—similar to the "Fit for Silage" check in our GreenTech program. This ensures your machine is in top condition for the season, reduces the risk of breakdowns, and keeps your operations running smoothly.

    Your Benefits at a Glance

  • “Fit for Winter” inspection with detailed report
  • Last-minute check-up with inspection report
  • “Fit for Silage” service with documentation
  • Expanded service network: More capacity, shorter wait times
  • Bundled customer visits: Reduced travel and service costs
  • Dedicated Contact Person

    With a dedicated contact person, you’ll have someone who knows your business and its needs inside and out. That means faster response times and efficient solutions to your issues. And thanks to a direct phone line, you always get the support you need—quickly.

    Your Benefits at a Glance

    • Personalized support: Your contact knows your needs and is readily available
    • Direct line: Fast communication without detours
    • Customer-first approach: Every customer is treated equally—no matter the size of your business
    SnowSat Service Desk

    The SnowSat Service Desk gives you a fast and straightforward way to submit detailed service requests and track their status at any time. Whether you're uploading a photo, a video, or data files—we provide the tools for thorough documentation to ensure your request is handled quickly and efficiently.

    Your Benefits at a Glance

    • Detailed requests: Add photos, videos, or data sets as needed
    • Smooth processing: Your request goes straight to the right SnowSat expert for a fast response
    • Transparent tracking: View the status and progress of your open requests at any time
    Global Service Network

    Our global service network ensures that you always have access to the support you need. In every market, you’ll find at least one service partner—and when needed, our experts from Laupheim will come to you. Whether it’s Kazakhstan, the Arctic, or Pakistan—we’re there for you.

    Your Benefits at a Glance

  • Global presence: Our service is available wherever you are in the world
  • On-site experts: Our technicians travel to you when needed
  • Faster service: Shorter wait times thanks to our subsidiaries and dealer network
  • Telemetry Data Analysis

    In the event of an accident, Kässbohrer provides access to recorded telemetry data for comprehensive analysis. This data can be used to reconstruct the sequence of events and supports a detailed diagnosis of the issue. It allows for quick clarification of damage and offers legal assurance when it comes to accident investigations.

    Your Benefits at a Glance

    • Detailed diagnostics: Fast and precise analysis of damage cases
    • Legal protection: Telemetry data helps clarify the cause of incidents
    • Access to critical data: Telemetry gives you insight into key vehicle data for improved traceability
    Remote Troubleshooting

    Remote troubleshooting gives you quick assistance with minor technical issues—no on-site technician required. We pinpoint the problem precisely, so your technician knows exactly which spare parts to bring. This reduces downtime and gets your PistenBully back in action fast.

    Your benefits at a glance

    • Fast support for minor issues: Real-time help without needing a technician on site
    • Targeted spare part delivery: The technician is fully prepared and brings only what’s needed
    • Maximum flexibility: Problems are identified quickly and solved directly with expert knowledge
    Hydraulic Pump Reconditioning

    Our hydraulic pump reconditioning service is a cost-effective solution to significantly extend the life of your pumps and minimize downtime. By scheduling maintenance early, you can prevent costly damage and ensure your vehicles stay reliably operational for longer.

    Your benefits at a glance

  • Extended lifespan: Reconditioning adds up to 3,500 operating hours
  • Cost savings: Prevent pump failure and avoid repair costs of up to €100,000
  • Reduced downtime: Planned reconditioning takes just 1–2 days instead of weeks of standstill
  • Damage prevention: Early service protects the engine, cooling system, and valves from further issues
  • Fast turnaround: Our service technicians respond quickly and perform maintenance to the highest standards
  • Warranty included: All reconditioning work comes with a 6-month warranty
  • With K-Service, you don’t just have a partner—you have the confidence that your PistenBully is always in top condition. Whether it’s a quick repair or comprehensive maintenance, we provide the solution that fits. Our experienced technicians know exactly what it takes to get your PistenBully back in action quickly. And the best part: we don’t just offer service—we deliver reliability, exactly when you need it most.

    Worry-free through the season: Thanks to pump reconditioning

    Our hydraulic pump reconditioning service gives your vehicle a cost-effective way to reduce downtime and avoid costly damage. Early service can extend the lifespan of the hydraulic pump by up to 3,500 operating hours and protects the entire system from secondary damage. Avoid expensive repairs and secure reliable performance—fast and efficient.

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    Rapid spare parts delivery

    One of our most important service features is the fast availability of genuine K-Parts spare parts. Whether it’s overnight shipping across Europe, worldwide delivery within three days, or flexible pickup from our 24/7 lockers—we make sure your part is ready when you need it.

    Browse Spare Parts
    Our Maintenance Packages

    Tailored maintenance, maximum performance

    Our maintenance packages let you tailor vehicle servicing to fit your exact needs. We offer StartCare, BasicCare, BalanceCare, and ProCare. Simply choose the package that best suits you and your ski resort—and enjoy maximum uptime and reliable maintenance.

    StartCare
    • At 100 operating hours
    • 1 maintenance service

    Your Benefits at a Glance

    • Over 50 inspection points to ensure maximum operational safety
    • Inspection includes engine, fuel tank, DEF system (Diesel Exhaust Fluid), transfer case, hydraulic system, undercarriage, frame, attachments, and electrical components
    • Available for all current vehicle models
    • 6-month warranty on all maintenance performed and parts replaced

    Early Detection & Protection

    An inspection after 100 operating hours helps detect potential issues early. This prevents costly repairs and unexpected breakdowns.

    Maximum Winter Readiness

    All safety-relevant components—from brakes and fasteners to hydraulic and cooling systems—are inspected and adjusted to ensure peak reliability throughout the winter season.

    Less Downtime, More Productivity

    A well-maintained PistenBully remains fully operational, significantly lowering the risk of unplanned outages during peak season.

    Resource-Saving for Customers

    Customers without in-house technicians benefit from expert Kässbohrer service on-site – saving time otherwise spent on diagnostics or maintenance.

    6-Month Warranty

    All work performed and parts installed during maintenance are covered by a 6-month warranty starting from the date of service.

    OEM-Level Service

    All maintenance is carried out by certified Kässbohrer technicians using original materials, special tools, and factory expertise—perfectly tuned for winter operation.

    Predictable Maintenance Costs

    All services are included in one fixed price – offering full cost transparency and easy budget planning with no unexpected expenses.

    Efficiency & Cost Reduction

    By checking and adjusting hydraulic pressure, replacing filters, and inspecting engine, drivetrain, and propulsion systems, the vehicle runs more efficiently—lowering fuel consumption and operating costs.

    BasicCare

    Ideal for low annual usage

  • Up to 500 operating hours per year
  • 1 major maintenance per year
  • Your Benefits at a Glance

    • Contract duration: 1, 2, 3, 4, 5, or 6 years
    • Fixed maintenance costs for the entire term
    • No unexpected price increases
    • Reduced administrative workload thanks to long-term contracts
    • Available for all current vehicle models
    • 6-month warranty on all maintenance performed and replacement parts

    Extended Service Life

    Ongoing maintenance ensures that all critical components remain in top condition, extending the lifespan of your PistenBully and helping to prevent unexpected repairs.

    Cost Transparency and Budget Control

    Maintenance costs are contractually fixed, providing full transparency and enabling solid financial planning. No unexpected charges for scheduled service work.

    Reduced Downtime

    Regular servicing minimizes the risk of unexpected breakdowns and avoids costly, time-consuming repairs during the season.

    Time and Resource Savings

    Customers without in-house technicians benefit from professional Kässbohrer service on-site—saving time otherwise spent on diagnostics or maintenance.

    Secure Warranty Coverage

    The maintenance contract ensures component warranty coverage during the second year of operation.

    6-Month Warranty on Service and Parts

    All service work and installed components are covered by a 6-month warranty from the date of installation.

    Maintained Resale Value

    Regularly serviced vehicles retain their value longer. A complete maintenance record often results in a higher resale or trade-in value.

    Usage-Based Customization

    Different maintenance packages (BasicCare, BalanceCare, ProCare) allow service to be tailored to the operating hours of your PistenBully.

    Flexible Contract Duration

    Customers can choose the duration of their maintenance contract to fit their operational and financial planning.

    Avoiding Emergency Repairs

    Preventive maintenance helps detect and resolve issues early—avoiding expensive emergency repairs later on.

    BalanceCare

    Ideal for moderate annual usage

  • 500–1,000 operating hours per year
  • 1 major service + 1 intermediate service per year
  • Your Benefits at a Glance

    • Contract duration: 1, 2, 3, 4, 5, or 6 years
    • Fixed maintenance costs for the entire term
    • No unexpected price increases
    • Reduced administrative workload thanks to long-term contracts
    • Available for all current vehicle models
    • 6-month warranty on all maintenance performed and replacement parts

    Extended Service Life

    Ongoing maintenance ensures that all critical components remain in top condition, extending the lifespan of your PistenBully and helping to prevent unexpected repairs.

    Cost Transparency and Budget Control

    Maintenance costs are contractually fixed, providing full transparency and enabling solid financial planning. No unexpected charges for scheduled service work.

    Reduced Downtime

    Regular servicing minimizes the risk of unexpected breakdowns and avoids costly, time-consuming repairs during the season.

    Time and Resource Savings

    Customers without in-house technicians benefit from professional Kässbohrer service on-site—saving time otherwise spent on diagnostics or maintenance.

    Secure Warranty Coverage

    The maintenance contract ensures component warranty coverage during the second year of operation.

    6-Month Warranty on Service and Parts

    All service work and installed components are covered by a 6-month warranty from the date of installation.

    Maintained Resale Value

    Regularly serviced vehicles retain their value longer. A complete maintenance record often results in a higher resale or trade-in value.

    Usage-Based Customization

    Different maintenance packages (BasicCare, BalanceCare, ProCare) allow service to be tailored to the operating hours of your PistenBully.

    Flexible Contract Duration

    Customers can choose the duration of their maintenance contract to fit their operational and financial planning.

    Avoiding Emergency Repairs

    Preventive maintenance helps detect and resolve issues early—avoiding expensive emergency repairs later on.

    ProCare

    Ideal for heavy annual usage

  • More than 1,000 operating hours per year
  • 1 major service + 2 intermediate services per year
  • Your Benefits at a Glance

    • Contract duration: 1, 2, 3, 4, 5, or 6 years
    • Fixed maintenance costs for the entire term
    • No unexpected price increases
    • Reduced administrative workload thanks to long-term contracts
    • Available for all current vehicle models
    • 6-month warranty on all maintenance performed and replacement parts

    Extended Service Life

    Ongoing maintenance ensures that all critical components remain in top condition, extending the lifespan of your PistenBully and helping to prevent unexpected repairs.

    Cost Transparency and Budget Control

    Maintenance costs are contractually fixed, providing full transparency and enabling solid financial planning. No unexpected charges for scheduled service work.

    Reduced Downtime

    Regular servicing minimizes the risk of unexpected breakdowns and avoids costly, time-consuming repairs during the season.

    Time and Resource Savings

    Customers without in-house technicians benefit from professional Kässbohrer service on-site—saving time otherwise spent on diagnostics or maintenance.

    Secure Warranty Coverage

    The maintenance contract ensures component warranty coverage during the second year of operation.

    6-Month Warranty on Service and Parts

    All service work and installed components are covered by a 6-month warranty from the date of installation.

    Maintained Resale Value

    Regularly serviced vehicles retain their value longer. A complete maintenance record often results in a higher resale or trade-in value.

    Usage-Based Customization

    Different maintenance packages (BasicCare, BalanceCare, ProCare) allow service to be tailored to the operating hours of your PistenBully.

    Flexible Contract Duration

    Customers can choose the duration of their maintenance contract to fit their operational and financial planning.

    Avoiding Emergency Repairs

    Preventive maintenance helps detect and resolve issues early—avoiding expensive emergency repairs later on.

    Always in peak
    condition with K-Service

    Whether it’s maintenance, repairs, or custom service solutions—with K-Service, your vehicle stays operational and up to date at all times. We ensure everything runs smoothly when it matters most. And yes, even our trade show models benefit from it.

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